Last Updated: February 26, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and KillCommissions ("Company", "we", "us", or "our") concerning your access to and use of the KillCommissions Direct Deal Widget service (the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
KillCommissions provides a Software-as-a-Service (SaaS) booking widget that enables hotels to accept direct bookings from their website visitors. The Service includes:
3.1. Eligibility: You must be at least 18 years old and have the legal authority to enter into contracts to use the Service. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
3.2. Account Creation: To use the Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3. Account Security: You must immediately notify us of any unauthorized use of your account or any other breach of security.
4.1. Subscription Tiers: We offer various subscription plans with different features and pricing. The current pricing and features are available on our website.
4.2. Platform Commission: In addition to subscription fees, we charge a commission on bookings processed through the Service. The default commission rate is 2% of the booking value. This commission is automatically deducted from payments processed through our integrated payment system.
4.3. Billing: Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. You authorize us to charge your payment method on file for all applicable fees.
4.4. Price Changes: We reserve the right to modify our pricing with 30 days' advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
4.5. Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.
5.1. Payment Processing: Guest payments are processed through Stripe, our third-party payment processor. By using the Service, you agree to Stripe's terms of service and privacy policy.
5.2. Stripe Connect: To receive direct payments, you must create and maintain a Stripe Connect account. Funds from guest bookings (minus our platform commission) are transferred directly to your Stripe Connect account.
5.3. Failed Payments: If a payment fails, we may suspend or terminate your access to the Service until payment is received.
5.4. Chargebacks: You are responsible for handling chargebacks and disputes related to bookings. We reserve the right to charge you for any fees we incur due to chargebacks.
6.1. Subscription Fees: Subscription fees are non-refundable except as required by law or as explicitly stated in these Terms.
6.2. Guest Refunds: You are responsible for setting and enforcing your own cancellation and refund policies for guest bookings. We are not responsible for processing or managing guest refunds.
6.3. Service Credit: If we fail to provide the Service as agreed, we may, at our sole discretion, provide service credits or pro-rata refunds.
7.1. Your Data: You retain all rights to your hotel data, including room information, pricing, booking details, and guest information ("Customer Data"). You grant us a limited license to use Customer Data solely to provide the Service.
7.2. Guest Data: Guest information collected through the Service is processed on your behalf. You are the data controller, and we are the data processor. See our Data Processing Agreement for details.
7.3. Aggregated Data: We may use aggregated, anonymized data for analytics, service improvement, and benchmarking purposes.
7.4. Data Portability: You may export your data at any time through our dashboard. Upon termination, we will provide your data in a machine-readable format.
8.1. Active Accounts: While your account is active, we retain all Customer Data to provide the Service.
8.2. Post-Termination: After account termination, we retain Customer Data for 90 days to allow for account reactivation. After 90 days, we permanently delete all Customer Data unless legally required to retain it.
8.3. Backup Retention: Data may persist in backups for up to 30 days after deletion from production systems.
You agree not to use the Service to:
See our Acceptable Use Policy for additional details.
10.1. Uptime: We strive to maintain 99.5% uptime but do not guarantee uninterrupted access to the Service.
10.2. Maintenance: We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice.
10.3. Third-Party Services: The Service depends on third-party services (Stripe, Anthropic AI, Supabase, Resend). We are not responsible for outages or issues caused by these providers.
11.1. Our IP: The Service, including all software, designs, trademarks, and content, is owned by KillCommissions and protected by intellectual property laws.
11.2. Limited License: We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
11.3. Feedback: If you provide feedback or suggestions, we may use them without compensation or attribution.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
12.1. THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12.2. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.
12.3. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
12.4. WE ARE NOT LIABLE FOR: (a) THIRD-PARTY SERVICES OR CONTENT; (b) UNAUTHORIZED ACCESS TO YOUR DATA; (c) GUEST DISPUTES OR CHARGEBACKS; (d) ACTIONS OF YOUR EMPLOYEES OR CONTRACTORS; (e) YOUR VIOLATION OF LAWS OR THESE TERMS.
You agree to indemnify and hold harmless KillCommissions, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any laws or third-party rights; (d) guest disputes or claims; (e) your Customer Data.
14.1. Term: These Terms remain in effect while you use the Service.
14.2. Termination by You: You may terminate your account at any time through the dashboard or by contacting us. Termination is effective at the end of your current billing period.
14.3. Termination by Us: We may suspend or terminate your account immediately if you: (a) violate these Terms; (b) fail to pay fees; (c) engage in fraudulent or illegal activity; (d) abuse the Service in a manner that harms us or other users.
14.4. Effect of Termination: Upon termination: (a) your access to the Service will cease; (b) we will stop processing new bookings; (c) you remain responsible for all outstanding fees; (d) you may export your data within 90 days.
14.5. Survival: Sections relating to payment obligations, limitation of liability, indemnification, and dispute resolution survive termination.
15.1. Service Changes: We may modify, suspend, or discontinue any aspect of the Service at any time.
15.2. Terms Changes: We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days in advance.
15.3. Acceptance: Continued use of the Service after changes become effective constitutes acceptance of the modified Terms.
16.1. Informal Resolution: Before filing a claim, you agree to contact us to attempt to resolve the dispute informally.
16.2. Arbitration: Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. Arbitration will be conducted in Delaware, USA.
16.3. Class Action Waiver: You agree to resolve disputes on an individual basis and waive the right to participate in class actions or class arbitrations.
16.4. Exceptions: Either party may seek injunctive relief in court to protect intellectual property rights.
17.1. Governing Law: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.
17.2. Entire Agreement: These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and us.
17.3. Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
17.4. No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
17.5. Assignment: You may not assign these Terms without our written consent. We may assign these Terms at any time.
17.6. Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.
For questions about these Terms, please contact us at:
KillCommissions
Email: legal@killcommissions.com
Support: support@killcommissions.com
By using the KillCommissions Direct Deal Widget service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.